Coronavirus (COVID-19) Important Information

The Illinois Department of Central Management Services’ (CMS) Bureau of Benefits (Benefits) is committed to ensuring that our members have easily accessible information regarding their benefits related to COVID.

PLEASE NOTE: Benefits coverages/reimbursement methods have changed due to the end of the COVID Public Health Emergency/Executive order where providers were guaranteed reimbursement by government funds. All rendered services would now need to be submitted through the members’ respective insurance/prescription carriers.

• For specific questions related to your coverage, please contact your current Plan administrator. Their contact information is listed below for your convenience.

The State of Illinois’ response to Coronavirus (COVID-19) can be found at the following sites, including ongoing information on COVID-19 vaccination:

• State of Illinois Coronavirus Response Site
• COVID-19 Vaccination Plan Overview
• COVID-19 Vaccination Locations
• Illinois Department of Public Health (IDPH) website
• COVID-19 Vaccination Plan
• COVID-19 Vaccine FAQs

As of September 25, 2023, residential households in the U.S. can now order one set of 4 free at-home tests from USPS.com again. For more information or to order your at-home tests visit COVID Home Tests | USPS

For more additional information related to COVID-19, we encourage members to refer to the US Centers for Disease Control and Prevention and World Health Organization websites for the most current information.

• Centers for Disease Control and Prevention:  www.cdc.gov/coronavirus
• World Health Organization:  https://www.who.int

 

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Employee Assistance and Support Programs

To support the emotional health and well-being of our employees during this stressful time, both the Employee Assistance Program (EAP) and Personal Support Program (PSP) have expanded their operations. All services are free and confidential.

• Employee Assistance Program (EAP)
  The State of Illinois offers the EAP through ComPsych Guidance Resources for all non-AFSCME31 employees. Learn more about the services and resources available at guidanceresources.com (first time users, register with Organization Web ID: StateofIllinois). Employees can contact ComPsych Guidance Resources 24/7 at (833) 955-3400 for a free, confidential consultation with a behavioral health clinician.
• Personal Support Program (PSP) for AFSCME31 Employees
  The PSP is a unique, union-based employee assistance program designed specifically for AFSCME31 employees and their families. The PSP offers services statewide through a network of licensed professionals who are specially trained to provide confidential assistance on a wide variety of concerns and problems. To receive help, AFSCME31 employees can visit www.afscme31.org or call (800) 647-8776 from 8:30 a.m. to 4:30 p.m. CT, Monday through Friday.

All health plans administered by CMS include coverage for behavioral health services. The following support resources are available free of charge, regardless of what plan you are enrolled in and are available to the general public:

• Aetna Resources for Living^SM mental wellbeing services is a crisis support line anyone can access.
  • Aetna Medicare members, call 1-866-370-4842 (TTY: 711).
  • Aetna Non-Medicare members, call 1-833-327-2386 (TTY: 711).

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COVID-19 Benefit Update

• COVID-19
• COVID-19 diagnostic test and exam: Covered; subject to your medical plan’s normal deductible, copays or coinsurance.
• COVID-19 vaccination: Covered at 100%; no member cost share if provided at an in-network pharmacy or in-network doctor’s office.
• Visit a doctor from anywhere
• Health plans are offering in-network Telehealth Services* (electronic or telephonic)

• For specific questions related to your coverage, please contact your plan administrator directly. Plan administrator information is listed below for your convenience.

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